Capital One payment protection insurance (PPI), also known as loan repayment insurance, credit insurance or credit protection insurance was designed so that the borrower could make repayments to Capital One if they were unable to earn income to service the debt. This shouldn't be confused with income protection insurance which is not usually attached to a debt. PPI was widely sold by Capital One as an add-on to the loan or an overdraft product.
Capital One PPI usually covered payments for a minimum of 12 months, this gave the borrower enough time to find alternative means of making repayments such as going back to work.
Some Capital One PPI policies were sold without the consumer even aware that PPI was added onto their loan. Some consumers claim that Capital One informed them that their application for a loan, credit card or mortgage would be declined if they didn't take out Capital One payment protection insurance. In some cases this led to fear of losing a loan and the borrower would accept the Capital One PPI even though they may not of even needed it.
Capital One may have mis-sold you PPI if any of the below statements are relevant to you at the point of sale:
- Were you aware that Capital One had added PPI to your agreement?
- If you were not aware PPI had been added to your agreement by Capital One, it may have been added without your consent or it may have been opt-out box which was not obvious.
- Was the term of your Capital One PPI cover shorter than the term of the finance agreement AND did Capital One not explain that there would be a period of no PPI cover towards the end of your finance agreement?
- If Capital One did not explain that you would be unprotected for any period of time throughout the finance agreement, you have been mis-sold your Capital One PPI policy.
- Did you have a pre-existing medical condition at time you were sold your PPI policy by Capital One?
- If you were ever unable to work throughout the term of your Capital One PPI policy due to the pre-existing medical condition, you would not have been covered by the Capital One PPI policy.
- When you were sold your PPI policy by Capital One, were you unemployed, self-employed or retired?
- If you were unemployed, self-employed or retired when Capital One sold you your PPI policy, you would not have been covered and therefore the Capital One PPI policy would have been of no benefit to you.
- Was the total cost of the Capital One PPI policy clearly explained to you at the point of sale?
- Capital One should have explained every aspect of any costs relating to your PPI agreement. Failure to do so would be considered a big mis-selling factor.
- Did Capital One make you aware of any exclusions or circumstances in which you would not be eligible to make a claim?
- If you weren’t told by Capital One about the exclusions, or circumstances in which you couldn’t claim, you may have been mis-sold your Capital One PPI policy.
- Did Capital One make you aware that part of your PPI premiums may have been paid as commission?
- The Plevin ruling means that if over 50% of your PPI premiums were paid in commission to Capital One, you were mis-sold and are due a PPI refund.
- Did Capital One make you aware about cancelling your PPI policy?
- You should have been made aware by Capital One that you had the right to cancel your PPI policy within the cooling off period.
- Were you led to believe that the Capital One PPI policy was compulsory to your finance agreement?
- If a PPI policy was required for the finance agreement, Capital One should have made you aware that you had the right to shop around OR if you had pre-existing cover elsewhere, Capital One should not have sold you another PPI policy.
- Did Capital One enquire if you had PPI cover elsewhere that would of covered repayments?
- Capital One should have asked if you had pre-existing PPI cover elsewhere as this would have been sufficient.
- Were you older than the upper age limit for your Capital One PPI policy?
- If Capital One had an upper age limit on the PPI policy and you were above this set age, you would not have been covered.
- Did you feel pressured into purchasing the Capital One PPI policy?
- A simple assessment of your personal circumstances to determine if PPI was of any benefit to you should have been carried out by Capital One, with no pressure or hard selling.
If you have a successful PPI complaint against Capital One upheld, you would be entitled to a full refund PPI paid to Capital One, a full refund of any interest charged on the PPI by Capital One and a compensation interest of 8% per annum on both of those combined.